FAQ

PAYMENT

WHAT METHODS OF PAYMENT DO YOU ACCEPT?
We accept all major credit cards including: Visa Credit; Visa Debit; Visa Electron; MasterCard; Maestro; American Express and Discover as well as direct PayPal account payments.

IS SAFE TO USE MY CREDIT CARD ON YOUR WEBSITE?
We use the latest SSL encryption technology to transmit your personal and credit card information through our systems.

All payments are processed via PayPal, one of the most trusted payment gateways in the world. PayPal uses the highest level of encryption and data security to ensure your details are protected. Paypal securely shares your order and delivery details with us, but does not share any of your sensitive payment information.

SHOP

DO YOU ACCEPT CUSTOM ORDERS?
Where possible {depending on workload} we are more than happy to accommodate custom requests.
If you’d like your product personalised, or have an idea for a custom item then please contact us and we’ll be able to give you an idea of things like cost and timeframe specific to your needs.

WHAT DO I DO IF A PRODUCT IS LISTED AS 'OUT OF STOCK'?
Sometimes we sell out of certain items/colour ways - don’t worry though, these will often be back in stock soon!

If you find something you’d like that happens to be out of stock, please contact us and we will advise you when it will be available.

WHAT CAN I DO IF SOMETHING IS WRONG WITH MY ORDER?
If you receive the wrong item or something is missing from your order please send us an email to hello@ohnorachio.com and we will sort it out toot sweet!
HOW DO I RETURN AN ITEM?
If you are for any reason unhappy with your item, and would like to return or exchange it - please pop over to our returns page where we have outlined everything you need to know!

HOW DO I SIGN UP TO YOUR NEWSLETTER?
You can sign up to our little newsletter, which we send out bi-monthly right here.

You will then gain exclusive access to members only discounts & be the first to hear about new products and sales!

GENERAL

DO YOU HAVE A ‘BRICKS & MORTAR SHOP?
At present we run our business solely online, though we sell our goodies through selected stockists and via some great pop-up events throughout the year!

Keep an eye on our Twitter feed & blog blog to see where our next event will be.

DO YOU OFFER WHOLESALE PRICING?
Absolutely! If you would like a wholesale account, please contact us and include your business details in your message.

We can then provide you with access to our wholesale page.

SHIPPING

DO YOU SHIP WORLDWIDE?
Yes. We ship to almost every country. To confirm whether we deliver to your country, add your desired products to your cart, proceed to the cart page and check if your country is available for selection.

HOW LONG WILL DELIVERY OF MY ORDER TAKE?
Domestic orders are typically delivered within 5-10 business days. International orders are typically delivered within 3-5 weeks, depending upon the destination and customs processing.

Please note that delivery of orders paid via PayPal eCheck will take an additional 4 to 9 business days to allow for the eCheck transfer period.

Custom orders will take longer, though we’ll let you know exactly how long during your ordering process.

How MUCH DOES SHIPPING COST?
Shipping costs are calculated based upon the number and type of products in your cart. To view shipping costs, add your desired products to your cart, proceed to the cart page, select your country and click "Update Your Cart Total”.

NOT FOUND THE ANSWER YOU WERE LOOKING FOR?

If you have further questions just get in touch and we’ll be more than happy to help!